Hope Church NW Privacy Policy

Effective Date: January 1, 2026

At Hope Church NW, we believe people matter. That means we want to treat the personal information you entrust to us with care, respect, and integrity.

This Privacy Policy explains how Hope Church NW collects, uses, protects, and shares information when you interact with our website, church community, ministries, events, communications, and online services.

1. Information We Collect

Depending on how you interact with Hope Church NW, we may collect information such as:

• Name

• Email address

• Phone number

• Mailing address

• Birthday or age information

• Household and family information

• Event and ministry registration information

• Volunteer information

• Church participation and attendance information

• Giving and donation information

• Prayer requests or other information you voluntarily provide

• Information submitted through online forms

• Communication preferences

• Information associated with your church account

• Website and technical information, such as browser type, device information, IP address, and pages visited

We collect information that you voluntarily provide as well as certain information automatically when you use our website or digital services.

2. How We Use Your Information

Hope Church NW may use your information to:

• Help you connect with our church community.

• Communicate with you about services, events, ministries, and opportunities.

• Register you for events, classes, groups, and other activities.

• Provide pastoral and ministry support.

• Coordinate volunteers and ministry teams.

• Maintain church records and participation information.

• Process and acknowledge financial gifts.

• Send email and text communications you have requested or agreed to receive.

• Respond to questions, prayer requests, and other communications.

• Improve our website and ministry services.

• Maintain the security of our systems.

• Comply with applicable legal requirements.

We do not sell your personal information.

3. Planning Center Online

Hope Church NW uses Planning Center Online as our primary church management and communication platform.

Planning Center may be used to manage church profiles, household information, attendance, events, registrations, giving, serving, groups, communications, and other ministry activities.

Information you provide to Hope Church NW through Planning Center is handled on behalf of Hope Church NW according to our instructions and applicable agreements with Planning Center.

Planning Center also maintains its own privacy policies governing information it collects and processes directly. You can review Planning Center's current privacy notice on its website.

4. Text Messaging

Hope Church NW uses Planning Center for certain text-message communications.

If you choose to provide your phone number and opt in to receive text messages, we may use your information to send church-related communications such as reminders, announcements, event information, ministry updates, and other messages you have requested.

You may opt out of text messaging at any time by following the instructions provided in the message or by contacting Hope Church NW.

Text-message opt-in information and consent will not be sold or shared by Hope Church NW for unrelated marketing purposes.

Message and data rates may apply depending on your mobile carrier and plan.

5. Online Giving

Hope Church NW uses Planning Center for online giving.

When you make a donation through our online giving system, payment information is processed through Planning Center and its applicable payment-processing partners.

Hope Church NW does not intentionally store complete payment card information on our own systems.

We may retain donation records as necessary for accounting, tax, legal, and church administrative purposes.

6. Our Website

Our website is hosted and operated using Squarespace.

Squarespace and other services connected to our website may collect certain technical information about visitors, including IP addresses, browser types, device information, pages visited, and website usage.

Our website may also use cookies and similar technologies to provide functionality, remember preferences, analyze website usage, and improve experience.

You can control certain cookies through your browser settings and, where available, through our website's cookie preferences.

7. Prayer Requests and Sensitive Information

We recognize that prayer requests, pastoral communications, and ministry forms may sometimes contain sensitive personal information.

We seek to treat this information respectfully and limit access to individuals who have a legitimate ministry or administrative reason to receive it.

However, electronic communications and online forms should not be assumed to be completely confidential or legally privileged.

Please use appropriate discretion when submitting sensitive information through an online form.

8. Children's Information

Hope Church NW provides ministry to children and families.

We may collect information about children from parents or legal guardians for purposes such as registration, check-in, safety, communication, attendance, and participation in church activities.

We use children's information only for legitimate ministry, safety, administrative, or legal purposes.

Parents and legal guardians may contact us with questions about information maintained about their children.

9. How We Share Information

Hope Church NW may share personal information when reasonably necessary to operate our church and provide ministry services.

Information may be shared with:

• Authorized Hope Church NW staff and ministry leaders.

• Volunteers who need information to perform an assigned ministry responsibility.

• Planning Center and service providers supporting our church operations.

• Payment processors supporting online giving.

• Website and technology providers supporting our digital services.

• Government authorities or other parties when required by law.

• Other parties when you have specifically requested or authorized us to share information.

We do not sell personal information.

We do not sell or provide your personal information to third parties for their own unrelated advertising or marketing purposes.

10. Data Security

We take reasonable steps to protect personal information from unauthorized access, use, alteration, or disclosure.

Our primary service providers also maintain their own security practices and policies.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as reasonably necessary for legitimate church, ministry, administrative, financial, legal, or security purposes.

Certain information, including financial and historical church records, may need to be retained for longer periods because of legal, tax, accounting, or organizational requirements.

12. Your Privacy Choices

You may contact Hope Church NW to:

• Update your personal information.

• Correct inaccurate information.

• Change certain communication preferences.

• Request information about the personal information we maintain about you.

• Request deletion of personal information when appropriate and permitted by law.

• Opt out of certain email or text communications.

Some information may need to be retained when required by law or when necessary for legitimate church, financial, administrative, or security purposes.

13. Washington Consumer Health Data

Some information voluntarily submitted through prayer requests, pastoral communications, ministry forms, or other services could potentially relate to a person's physical or mental health.

Hope Church NW does not sell consumer health data.

Where applicable, Hope Church NW will handle consumer health data in accordance with Washington law, including the Washington My Health My Data Act.

If you have questions about how particular information is handled, you may contact us using the information below.

14. Third-Party Websites and Services

Our website and church communications may contain links to websites, applications, or services operated by other organizations.

These services may have their own privacy policies and terms of service. Hope Church NW does not control the privacy practices of third-party services outside our organization.

We encourage you to review the privacy policies of any third-party service before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time as our ministry, technology, services, or legal requirements change.

When changes are made, we will post the updated policy on this page and revise the effective date.

16. Contact Hope Church NW

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us through our website.

Hope Church NW
Renton, Washington

Last Updated: September 2, 2026